Terms of Service

Before you record your first meeting, please read this carefully. By checking the box below, you are entering into a legally binding agreement with the operator of Hansard (“Company”). If you do not agree, do not use Hansard.

This Acknowledgment is in addition to, and incorporates by reference, the Company Terms of Service and Privacy Policy.

1. YOU ARE RESPONSIBLE FOR THE LEGALITY OF EVERY RECORDING.

Laws governing the recording of audio, video, and conversations vary by country, state, and province. Some jurisdictions require the consent of EVERY participant (“all-party” or “two-party” consent), including without limitation California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, Washington, and many countries in the European Union. Others require the consent of only one participant. Some prohibit recording in workplaces, healthcare, education, financial-services, or government settings regardless of consent. Some require visible or audible notice. YOU — NOT COMPANY — ARE SOLELY RESPONSIBLE FOR KNOWING AND COMPLYING WITH EVERY LAW THAT APPLIES TO EACH RECORDING.

2. YOUR REPRESENTATIONS AND WARRANTIES.

For each recording you make, store, transcribe, or share using Hansard, you represent and warrant that:

• (a) you have the legal right and authority under all applicable laws to record the meeting and every participant in it;
• (b) you have obtained, in advance and in the form required by applicable law, all consents, notices, and authorizations required from every participant, employer, institution, or other party with rights in the recording or its contents;
• (c) you will not use Hansard to record any conversation, communication, or activity in violation of any federal, state, local, or foreign law, including without limitation wiretapping, eavesdropping, electronic-surveillance, privacy, data-protection, employment, education, healthcare, financial-services, or telecommunications laws;
• (d) you will not use Hansard to record any person without their knowledge in any jurisdiction where such recording is unlawful, nor for stalking, harassment, blackmail, unlawful workplace surveillance, or any other unlawful purpose;
• (e) you have a lawful basis under applicable data-protection law (including the EU and UK GDPR, the California Consumer Privacy Act, and other state, federal, and foreign privacy laws where applicable) to process the personal data contained in your recordings, and you will honor data-subject rights with respect to that data;
• (f) the meeting platform’s terms of service (e.g., Zoom, Google Meet, Microsoft Teams, Slack, Webex, and any other service through which you record) permit you to record the meeting in the manner you are recording it;
• (g) you will retain, secure, and dispose of recordings in accordance with applicable law and your organization’s policies; and
• (h) you will not export, transfer, or make recordings available to any person or destination in violation of U.S. or other applicable export-control or sanctions laws.

3. PROHIBITED USES.

You will not use Hansard, and will not permit anyone else to use it on your behalf or through your account, to:

• (a) record any person without the consent required by applicable law;
• (b) record privileged, classified, or legally protected communications without proper authorization (including attorney-client, work-product, doctor-patient, clergy-penitent, or government-classified communications);
• (c) record minors without the consent of a parent or legal guardian where required;
• (d) intercept communications you are not a party to, except as expressly authorized by law;
• (e) circumvent any meeting host’s controls, notices, or prohibitions on recording;
• (f) violate any other person’s privacy, publicity, contractual, or intellectual-property rights;
• (g) use Hansard, or any output Hansard generates, to train, fine-tune, evaluate, benchmark, or develop any product or service that competes with Hansard or with the underlying models Hansard uses; or
• (h) reverse-engineer, decompile, disassemble, or attempt to derive the source code, model weights, or trade secrets of Hansard, except to the extent expressly permitted by applicable law.

Company may suspend or terminate your account immediately, without notice or refund, for any actual or suspected violation of this Section.

4. NO LEGAL ADVICE; NO COMPLIANCE REVIEW.

Company is a technology provider. Nothing in Hansard, its documentation, onboarding, or support channels constitutes legal advice. Company does not review your recordings for legality, does not verify that you have obtained consent, and has no obligation to do so. Any informational references to recording laws are general, may be incomplete or out of date, and are not a substitute for advice from a licensed attorney in your jurisdiction.

5. AI-GENERATED CONTENT; NO ACCURACY WARRANTY.

Hansard uses automated speech recognition, large language models, and other machine-learning systems to produce transcripts, summaries, action items, speaker labels, and other outputs (collectively, “AI Output”). AI Output may contain errors, omissions, mistranscriptions, hallucinated content, misattributed quotes, incorrect speaker labels, fabricated names, dates, numbers, or facts, and other inaccuracies. AI Output is provided for your convenience only. You are solely responsible for reviewing AI Output before relying on it, sharing it, or making any decision based on it. Company makes no warranty that AI Output is accurate, complete, current, free of bias, fit for any particular purpose, or suitable for any legal, medical, financial, employment, or other consequential decision.

6. THIRD-PARTY SERVICES AND MEETING PLATFORMS.

Hansard may interoperate with third-party services, including meeting platforms (Zoom, Google Meet, Microsoft Teams, Slack, Webex, and others), calendar providers, identity providers, model providers, and storage providers. Company is not affiliated with, endorsed by, or sponsored by any of these third parties, and does not control, warrant, or assume responsibility for them. Your use of those third-party services is governed by their own terms and policies, which you must comply with independently. If a meeting platform prohibits or restricts recording — including through host-controlled “recording disabled” settings, the platform’s terms of service, or platform-level notice requirements — you must comply with those rules even if Hansard is technically able to record.

7. WORKPLACE AND SENSITIVE-SETTING RECORDING.

If you record in connection with employment, you represent that you have your employer’s authorization to do so and that the recording does not violate any applicable workplace-monitoring statute, collective-bargaining agreement, employee handbook, NLRA-protected concerted-activity rule, or contractual confidentiality obligation. If you record in any healthcare, educational, financial-services, governmental, judicial, or other regulated setting, you represent that you have all approvals required by the applicable regulatory regime (including without limitation HIPAA, FERPA, GLBA, COPPA, the Privacy Act, and state analogs) and that you will not use Hansard to process any data for which you lack a lawful basis.

8. NO BUSINESS-ASSOCIATE OR PROCESSOR ROLE WITHOUT WRITTEN AGREEMENT.

Unless you and Company have signed a separate written Business Associate Agreement, Data Processing Agreement, or equivalent, Company is not your business associate, processor, sub-processor, or service provider for purposes of HIPAA, the GDPR, the CCPA, or any analogous law. Do not upload protected health information, personal health information, payment-card data, or other regulated data through Hansard absent such an agreement.

9. ELIGIBILITY AND AUTHORITY.

You represent that you are at least 18 years old and have the legal capacity to enter this Acknowledgment. If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization and that “you” in this Acknowledgment refers to both you individually and that organization, jointly and severally.

10. EXPORT CONTROLS AND SANCTIONS.

You represent that you are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive U.S. sanctions; that you are not on any U.S. government list of restricted parties (including the SDN List, Entity List, or Denied Persons List); and that you will not export, re-export, or make Hansard or any recording or output available to any such person or destination.

11. INDEMNIFICATION.

You will defend, indemnify, and hold harmless Company, its affiliates, and each of their officers, directors, employees, contractors, and agents (the “Indemnified Parties”) from and against any and all claims, demands, investigations, actions, proceedings, damages, fines, penalties, judgments, settlements, losses, liabilities, costs, and expenses (including reasonable attorneys’ and expert fees) arising out of or relating to:

• (a) any recording you make, store, transcribe, share, or otherwise process using Hansard;
• (b) any consent or notice you failed to obtain or provide;
• (c) your breach of this Acknowledgment, the Company Terms of Service, the Company Privacy Policy, or any applicable law;
• (d) your reliance on or use of any AI Output; or
• (e) any claim by any meeting participant, employer, employee, regulator, data subject, or other third party relating to a recording, transcript, or output associated with your account.

Company may, at its sole option, assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with Company’s defense. You will not settle any matter without Company’s prior written consent. This obligation survives termination.

12. DISCLAIMER OF WARRANTIES.

HANSARD IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND QUIET ENJOYMENT. WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT HANSARD, ITS FEATURES (INCLUDING ANY IN-APP NOTICES, RECORDING INDICATORS, TRANSCRIPTION, SUMMARIZATION, OR SPEAKER IDENTIFICATION), ANY AI OUTPUT, OR ANY OTHER OUTPUT WILL SATISFY THE LEGAL REQUIREMENTS OF ANY JURISDICTION OR BE FIT FOR ANY PARTICULAR USE. THE PRESENCE OR ABSENCE OF ANY IN-APP FEATURE DOES NOT RELIEVE YOU OF YOUR OBLIGATION TO PROVIDE NOTICE OR OBTAIN CONSENT.

13. LIMITATION OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE INDEMNIFIED PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO HANSARD OR THIS ACKNOWLEDGMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY OF THE INDEMNIFIED PARTIES ARISING OUT OF OR RELATING TO HANSARD AND THIS ACKNOWLEDGMENT WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID COMPANY FOR HANSARD IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (ii) ONE HUNDRED U.S. DOLLARS ($100). The foregoing limitations apply notwithstanding the failure of essential purpose of any limited remedy. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply to the fullest extent permitted by law.

14. ACCOUNT SUSPENSION AND TERMINATION.

Company may suspend, restrict, or terminate your access to Hansard, in whole or in part, at any time, with or without notice, for any reason or no reason, including for any actual or suspected violation of this Acknowledgment or any applicable law. You may stop using Hansard at any time. The provisions of this Acknowledgment that by their nature should survive termination — including Sections 1, 2, 3, 4, 5, 8, 11, 12, 13, 14, 15, 17, 18, 19, 20, 21, 22, 23, and 24 — will survive.

15. MODIFICATIONS TO THESE TERMS.

Company may modify this Acknowledgment from time to time. If a modification is material, Company will provide reasonable notice (for example, by re-prompting acceptance in the app, by email, or by posting an updated version with a new effective date). Your continued use of Hansard after a modification takes effect constitutes your acceptance of the modified Acknowledgment. If you do not agree to a modification, you must stop using Hansard.

16. LICENSE TO HANSARD; OWNERSHIP OF YOUR CONTENT.

Subject to your compliance with this Acknowledgment, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use Hansard for its intended purpose. As between you and Company, you retain ownership of your recordings and the underlying content. You grant Company a worldwide, royalty-free license to host, store, transmit, process, transcribe, summarize, and otherwise use your recordings and AI Output solely as needed to provide and improve Hansard, to enforce this Acknowledgment, and to comply with law. Company will not sell your recordings.

17. PRIVACY AND DATA PROCESSING.

Company’s collection, use, disclosure, and retention of personal data is described in the Company Privacy Policy, which is incorporated by reference. To the extent the GDPR, UK GDPR, CCPA, or any analogous law applies and Company acts as a processor or service provider for you, the parties’ obligations are governed by a separately executed Data Processing Agreement; in the absence of one, you must not submit personal data for which a DPA is required.

18. MANDATORY INDIVIDUAL ARBITRATION; CLASS-ACTION WAIVER.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND COMPANY TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH BINDING ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.

• (a) Scope. Any dispute, claim, or controversy arising out of or relating to Hansard, this Acknowledgment, the Company Terms of Service, the Privacy Policy, or your relationship with Company (a “Dispute”) will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, except as modified here. The arbitrator, not any court, has exclusive authority to resolve any Dispute, including any question of whether a Dispute is arbitrable.
• (b) Venue and procedure. Arbitration will take place in San Francisco County, California, or by video- or telephone-conference at the arbitrator’s discretion. The arbitrator’s award will be final, and judgment may be entered in any court of competent jurisdiction.
• (c) Class-action waiver. YOU AND COMPANY EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION. The arbitrator may award relief only on an individual basis, and may not consolidate more than one person’s claims. If this class-action waiver is found unenforceable, the entire Section 18 is void.
• (d) 30-day opt-out. You may opt out of this arbitration agreement by sending written notice of your decision to opt out to the email address Company designates for legal notices (set forth in the Privacy Policy) (or to such other address as Company designates) within thirty (30) days after first accepting this Acknowledgment. The notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out. If you opt out, neither you nor Company will be bound by Section 18 with respect to disputes between you and Company.
• (e) Carve-outs. Either party may bring an individual action in small-claims court for any Dispute that qualifies. Either party may seek injunctive or other equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property rights, or to enforce the confidentiality of this arbitration. These carve-outs are not waivers of arbitration for any other Dispute.
• (f) Mass-arbitration coordination. If twenty-five (25) or more substantially similar arbitration demands are filed against Company by or with the assistance of the same counsel or coordinated group, the parties will work in good faith with AAA to apply mass-arbitration procedures, including bellwether proceedings and staged filing fees, before any individual arbitration proceeds on the merits.

19. GOVERNING LAW; FORUM.

This Acknowledgment is governed by the laws of the State of California, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs Section 18. Subject to Section 18, the state and federal courts located in San Francisco County, California, have exclusive jurisdiction over any Dispute that is not subject to arbitration, and you and Company consent to the personal jurisdiction of those courts.

20. SEVERABILITY.

If any provision of this Acknowledgment is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force. The invalidity of any provision in any jurisdiction does not affect the validity of that provision in any other jurisdiction.

21. NO WAIVER.

Company’s failure to enforce any provision of this Acknowledgment is not a waiver of that provision or of any other provision. Any waiver must be in writing and signed by Company.

22. ASSIGNMENT.

You may not assign this Acknowledgment, by operation of law or otherwise, without Company’s prior written consent. Company may assign this Acknowledgment freely. Any attempted assignment in violation of this Section is void.

23. FORCE MAJEURE.

Company will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications outages, third-party service outages, cyberattacks, or epidemics.

24. ENTIRE AGREEMENT.

This Acknowledgment, together with the Company Terms of Service, Privacy Policy, and any signed agreement between you and Company, is the entire agreement between you and Company relating to its subject matter, and supersedes any prior or contemporaneous agreements, communications, or understandings on that subject.

25. NOTICES.

Company may give notices to you by email to the address associated with your account, by in-app notice, or by posting on Hansard. You will give notices to Company by email to the email address Company designates for legal notices (set forth in the Privacy Policy). Notices are deemed received when sent, except for notices of legal process, which are governed by applicable law.

26. HEADINGS.

Section headings are for convenience only and do not affect interpretation.

27. ACKNOWLEDGMENT.

By downloading and installing the software you confirm you have read, understood, and agree to be bound by this Lawful Use & Recording Acknowledgment, including the binding individual-arbitration agreement and class-action waiver in Section 18, and you certify that the representations in Sections 2, 7, 9, and 10 are true for every recording you make and for your use of Hansard generally.